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ENEL 2016 CSR

Sustainability Report 2016

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Strategy and Sustainability Plan

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ENEL 2016 CSR

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Sustainability Report 2016

  • Letter to stakeholders
  • Getting to know Enel11
    • Identity card
    • Enel worldwide
    • Enel’s organizational model
    • A sustainable year
    • What they say about us
    • Sound governance4
      • Sound governance
      • Enel Shareholders
      • The corporate governance structure
      • The internal control and risk management system
    • The principles underpinning our work
    • Sustainability Plan 2017-2019*
    • Transparency in institutional processes
    • Sustainability indices
    • Enel’s presence in the main energy and sustainability associations
  • Defining priorities3
    • Materiality analysis
    • Stakeholders’ engagement
    • Material issues
  • Our commitment9
    • Responsible relationships with communities5
      • Involving stakeholders, sharing objectives and impact assessment
      • Main current projects and managing relocation
      • Value for countries and local areas
      • How sustainability translates into projects
      • Enel Cuore Onlus
    • Our People8
      • Our people
      • The Open Power model: strategy, values and behaviors
      • Talent, development and management of people
      • Listening and dialogue
      • Diversity and inclusion
      • Work-life balance, people care and company welfare
      • Supplementary healthcare and complementary pensions
      • Industrial relations
    • Open Innovability2
      • Open Innovability
      • Main Projects
    • Decarbonization of the energy mix5
      • Decarbonization of the energy mix
      • The reference framework: COP21 and COP22
      • Enel’s commitment
      • Risks and opportunities
      • The circular economy
    • Quality for customers4
      • Quality for customers
      • Quality in distribution
      • Quality of service
      • A transparent relationship with customers
    • Digital-e4
      • Digital-e
      • Being digital
      • ICT for people
      • Cyber security
    • Occupational health and safety9
      • Occupational health and safety
      • Development of the culture of safety: communication and training
      • Safety in contract processes
      • Structural safety and technological innovation
      • Health in Enel
      • Safety of communities and third parties
      • Managing emergencies
      • Nuclear policy
      • Industrial relations for health and safety issues
    • Sustainable supply chain4
      • Purchases and tenders for goods and services
      • The processes underpinning Enel’s procurement system
      • Training and information
      • Fuel procurement
    • Environmental sustainability12
      • Environmental sustainability
      • Environmental governance
      • Greenhouse gas emissions
      • Emissions of SO2, NOx and particulate matter
      • Efficiency in energy consumption
      • Responsible management of water resources
      • Management of waste
      • Spills
      • Protecting biodiversity
      • Other activities
      • Environmental disputes
      • Environmental criticalities
  • Appendix

Strategy and Sustainability Plan

  • The sustainable business model
  • Results in 2016 and progress on the Sustainability Plan 2016-2020
  • Sustainability Plan 2017-20192
    • Sustainability Plan 2017-2019
    • Enel’s commitment with SDGS
ENEL 2016 CSR

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The principles underpinning our work

Underpinning its work the Enel Group has a solid system of ethics. This system is a dynamic collection of rules which is constantly oriented at introducing the best international practices which all the people who work in Enel and for Enel must comply with and apply in their daily work.
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Materiality analysis

During 2016, Enel further enhanced the materiality analysis, launching in the main countries where it is present a pilot project to monitor stakeholders' level of satisfaction with the Company's means of controlling the various issues. The results obtained, which are compared with the stakeholders' priority analysis, allow an overall vision to be obtained of stakeholders' expectations and help identify the issues that the Company must focus on.
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Our commitment

The search for "shared value" for the company and all its stakeholders represents an opportunity to combine competitiveness with the creation of social value in the long term, and it is in this field that Enel has focused its activities in recent years.
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The sustainable business model

Sustainability and innovation as an inseparable pairing, which creates value for the Company and for all its stakeholders and allows new opportunities to be taken.
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Results in 2016 and progress on the Sustainability Plan 2016-2020

In 2016 significant progress was made in realizing the strategy, in both industrial terms and in ESG (Environmental, Social and Governance) performance, and in particular compared to the commitments entered into as part of the Sustainable Development Goals defined by the United Nations at the end of 2015. These concrete facts and data reflect Enel's daily commitment to protecting the environment, relationships with local communities, the motivation of people, and customer relations.
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Materiality and Sustainability Plan 2017-2019

Our Sustainability Plan 2017-2019 is built on five strategic backbones on which four pillars are based, alongside digitization and customer attention as leverage to promote further growth and efficiency.
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