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Being digital

Enel’s digital challenges are characterized by technologies which are highly pervasive and which must enable fast, efficient and timely production processes, in order to drive the incentivization of innovation. Cloud, Big Data, Data Analytics, Internet of Things are in this sense an essential step. The development of added value services for virtual storage, minigrids, electric mobility or smart homes necessarily envisage the creation of platforms to collect data in a standard way and make it available using a common language. Salesforce is the interface which also enables simplification of the interaction with customers’ smart devices.


Thanks to the agreement with Salesforce, the intention is to digitalize processes, simplify architecture and layers of integration, guarantee greater efficiency and reduce the time-to-market, concentrating and focusing the company knowhow. Salesforce was set up in 1999 with the vision of reinventing CRM - Customer Relationship Management in a cloud architecture which was absolutely ahead of its time for that period. Since then, thanks to the use of cloud computing, Salesforce has revolutionized the way in which company software is conceived and used, offering an integrated and tailorable solution to maximize interactions with customers.
Sustainability and innovation are incorporated into all the aspects of the Salesforce business strategy, which has as its main goal the reduction of the environmental impact on the planet, from management of offices to the organization of events. By 2050 Salesforce has committed to totaling eliminating emissions of carbon dioxide, and at the same time supports projects and initiatives based on renewable and clean energy. In addition, an important pillar is the efficiency of data centers: from careful design and management of the platforms to the choice of partners with greater environmental and energy efficiency. Initiatives have been adopted to minimize the environmental impacts, such as water and waste, thanks to programs which certify large offices as “green”. Finally, various company actions support worldwide socially useful projects through the 1-1-1 model, according to which 1% of working hours, 1% of share capital and 1% of products are donated to the community.

One of the most important examples of Enel’s transformation into a platform company is the migration to the cloud, which remotely archives Enel’s data. Its adoption in a hybrid form, uniting the cloud with the management on data centers owned by Enel, has enabled optimization of the use of around 9 thousand servers, 1.5 million KTPMC1 and around 6 Petabytes of memory which have been ‘taken’ to the cloud. Consequently it has also been possible to rationalize the applications, reducing by around 200 units the number of applications managed, going from around 1,400 applications managed in 2015 to around 1,200 at the end of 2016, of which 82% were on the cloud. The cloud model has enabled Enel to use IT resources, both infrastructure and applications, when required, making full use of the access possibilities made available by the network, thus enabling a reduction in waste linked to the consumption of unused resources. In addition, Enel has adopted and promoted the use of IT instruments and machine learning techniques which have enabled the making of predictive analyses for the maintenance of the electricity distribution network and components of electricity generation plants, identifying early operating problems in equipment and in this way preventing breakdowns. This has enabled both improvement in the quality of the service provided, making it more sustainable over time, and improvement in the deployment of internal resources and increased safety at work, concentrating inspections on the equipment which is most exposed to the risk of breakdown.
Enel has also launched the development of connected devices aimed at monitoring domestic energy consumption, in order to reduce it. In this context, at the end of 2016, the e-goodlife initiative was launched in Italy, and in Spain the Nexo initiative, which aim to disseminate the use of “smart domestic devices” realizing an integrated and innovative domotic system oriented at optimizing the management of domestic consumption. To address the emerging trends which are profoundly shifting the electricity sector towards new business models, it is necessary to establish an ecosystem of sustainable partners with whom to construct end-to-end solutions. In March in Rome there was the Global ICT Vendor Day to align suppliers to the digitalization strategy and to share the results achieved and the challenges to be faced. The importance of the involvement of suppliers in promoting innovation was strongly reinforced, providing incentives for the path to digitalization which is being followed and for which it is proposed, in agreement with the Digital Strategy, to implement Digital Transformation through the adoption of new sustainable business models and new services for end users.

A new use of company IT assets in a spirit of the circular economy

A sustainability project has been launched to reward primary schools with the Group’s IT assets (PCs, laptops and monitors) which were not bought by employees at the time of their scheduled replacement. This project has been implemented in Italy, in the North East, through a competition involving drawings and essays on the theme “Energy in all its forms”. 400 students took part in the competition from 9 primary schools, from the first to the fourth year. The 153 essays presented were exhibited at the Enel retail outlet in Verona until September. The protagonists of the project were also the customers at Enel retail outlets who, together with the parents of the children, took part in voting to decide the winning primary school which was then celebrated at Enel retail outlets with a final ceremony.
The idea is an example of the application of the circular economy: the computers which would have gone out of service were reused to create a genuine computing room in the primary school which won the competition, thus allowing the education of the pupils, right from an early age, on IT and its applications.
In addition, in Romania a project has been taken forward based on the principles of the circular economy, which aimed to reuse IT devices, around 500 computers, for donation to 60 non-profit organizations (NGOs, educational and social institutions) which proposed, through the adoption of IT technologies, to develop education, training and integration projects in villages and small rural towns in the regions of Banat, Dobrogea and Muntenia.

1 KTPMC, unit of measure of the processing power, is equivalent to 1,000 IT transactions per minute.

Reference SDGs: 
Main actionsTargets
Investments in digitalization (assets, customers, people)4.7 billion euro in the 2017-2019 period – digitalizing assets, operations and Group processes and enhancing connectivity
Cover of web applications exposed to Internet with advanced cyber security application solutions100% of web applications protected through advanced cyber security solutions by 2019
Establishment of Enel CERT* and accreditation with national CERTsAccreditation in 8** countries by 2018
Dissemination of the culture of IT security and change in people’s conduct in order to reduce risks15 cyber security knowledge sharing events provided in the year
Activities to reduce CO2 emissions-17.2 million pages printed in the 2015-2019 period Development of Telepresence and video communication systems Launch of actions to reduce hours of non-use of PCs, laptops, and monitors in Italy

* Computer Emergency Readiness Team.
** Italy, Spain, Romania, Argentina, Brazil, Peru, Colombia, Chile.

Sustainability Plan 2017-2019