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Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation


Make cities and human settlements inclusive, safe, resilient and sustainable

Facilitating the digital transformation enables traditional business to be improved, but also to explore completely new market opportunities, contributing to valorizing the large quantity of information available. The strong awareness that through information and communication technologies it is possible to influence the profound and rapid changes in the social, productive/ economic and environmental fabric has led Enel to undertake a path aimed at disseminating a spirit and culture oriented at sustainability and creating shared value. The ICT (Information and Communication Technology) strategy, in line with the new Strategic Plan presented in November 2016, focuses on digitalization directed towards customers, assets and people, and using as strategic levers the cloud, platforms and cyber security. Such a model also has an impact on communities and suppliers.


To respond to the challenges and consolidate the strategies, the organizational model of Global ICT was reviewed and broken down into global and local Functions, to provide services and IT solutions, as well as infrastructure, telecommunications and technology to the Business Lines in an “end-to-end” logic.
To guarantee effective dissemination of the digital culture and to facilitate the progress of digitalization throughout the Company, the Digital Enabler unit has been created and, for each Division or Function, Digital Managers have been appointed who collaborate with the Digital Enablers, analyzing processes and systems from a digital viewpoint.

To focus effectively on the aspects of IT security with a risk-based and cyber security by design approach, the model has also equipped itself with a Cyber Security unit to define the strategies and IT security plans, the design, control, monitoring and dissemination of the awareness of IT risks. As part of this unit, it is also planned to establish a Cyber Emergency Readiness Team (CERT) to respond to and proactively manage incidents relating to IT security.

2016 was also the year of awareness-raising in the Global Information and Communication Technology (GICT) unit on the issues of sustainability through the publication of the sustainability indicators in the Executive GICT Dashboard (indicators relating to printing, Telepresence and PC Power Management). This program has seen it address also the issues of Diversity and Inclusion during a dedicated event: Girls in ICT Day, which was held in Rome in April 2016, adhering to the international day promoted by the International Telecommunication Union (ITU) to attract young girls to scientific and technological studies and to make them aware of the potential and opportunities provided by the digital world..

ICT Open Day

To promote the new global model of ICT services, temporary spaces were set aside, both in Spain and Italy, where the ICT Open Day was held and saw the attendance of thousands of Enel people over two days. During the event the benefits of the model and the ICT products and services were set out.

Reference SDGs: 
Main actionsTargets
Investments in digitalization (assets, customers, people)4.7 billion euro in the 2017-2019 period – digitalizing assets, operations and Group processes and enhancing connectivity
Cover of web applications exposed to Internet with advanced cyber security application solutions100% of web applications protected through advanced cyber security solutions by 2019
Establishment of Enel CERT* and accreditation with national CERTsAccreditation in 8** countries by 2018
Dissemination of the culture of IT security and change in people’s conduct in order to reduce risks15 cyber security knowledge sharing events provided in the year
Activities to reduce CO2 emissions-17.2 million pages printed in the 2015-2019 period Development of Telepresence and video communication systems Launch of actions to reduce hours of non-use of PCs, laptops, and monitors in Italy

* Computer Emergency Readiness Team.
** Italy, Spain, Romania, Argentina, Brazil, Peru, Colombia, Chile.

Sustainability Plan 2017-2019