Since 2015 there has been a transformation program aimed at designing and adopting a new global service model, “One Click”, focused on the needs of the people who work at Enel and to ensure streamlined processes, innovative solutions and a unique and global approach.
The new model, which has been in operation in the main countries of the Group since 2016 (Italy, Portugal, Spain, Chile, Peru, Colombia, Brazil), has enabled the rationalization and unification of request and approval processes and ICT services globally, the simplification and standardization of the types of ICT products and services available (from 500 to 100), and the provision of an IT support and assistance service, available 24 hours a day, 7 days a week, always in the local language of the caller, from any country in the Group. In 2016 the Tech Bar was launched at offices in Rome, Madrid and Santiago del Cile, a permanent physical space where people can see at first hand the new service model, take part in training sessions, resolve configuration problems for devices and ask for information on distributed IT.
Telepresence and video communication
Telepresence is an evolution of the traditional video conferencing service which, by using latest generation technology, combines high definition audio and video elements with screens designed to create a virtual conference room. Currently there are 7 Telepresence rooms in operation in the main Enel offices (Rome, Madrid, Fortaleza, Rio de Janeiro, Lima, Santiago del Cile and Bogotá). This service has a positive impact from the viewpoint of environmental sustainability, allowing the avoidance of air travel to move people around. Starting from the number of meetings, a calculation was made of the CO2 saving linked to air travel and trips foregone1.
In 2016 the Telepresence service was joined by a further video communication service based on the cloud platform (Blue Jeans). This service, taking advantage of Internet connectivity, allows the sharing of content and can be used, also when travelling, from a person’s laptop, iPhone, iPad, smartphone and tablet. In 2016, 26,805 meetings were held, avoiding air travel for around 182 million km and car travel for around 2 million km, thus saving the emission of 20,779 tCO2 (data source: Blue Jeans).
In addition, the traditional video conferencing service has been enhanced with the planned installation of 249 new sets.
Printing and optimizing the use of paper
For some time there has been operative in all Enel offices a printing service which, besides leveraging the latest generation printers which are programmed for more ecosustainable use, has been conceived on an advanced business model which has enabled the development from a product based concept to a service. The particular features of this service, together with more rational use of printing, have enabled a reduction over the years in paper consumption and consequently a reduced impact on the environment.
In particular, starting from the number of pages printed and the technical characteristics of the printer models, each month a calculation is made of the quantity of CO2 associated with the electric consumption of the printers during printing, applying the emission coefficient (data source: Enerdata) of each country, which considers the specific mix of energy sources2.
In the continuous search for economically sustainable optimization of processes, Enel is working on the realization of various initiatives aimed at digitalizing the activities based on the use of paper. Among the main projects in 2016 were:
- Up Paper: for the digitalization of work-related expense claims, which has enabled around one million sheets fewer to be printed each year and reduced handling times;
- online bills: for the free market and for the protected market, in Italy, it has reduced the issue of printed invoices, thus obtaining significant benefits from an environmental viewpoint connected to lower paper consumption. In 2016, it is estimated that around 39 million fewer sheets were printed for invoicing on the free market, and around 18 million fewer sheets printed for invoicing on the protected market;
- the Online Billing Project, in Iberia, enabled a reduction in the issue of printed invoices, obtaining significant benefits from an environmental viewpoint linked to lower paper consumption. In 2016, it is estimated that there were around 10.8 million online invoices, with a saving of around 21.6 million printed sheets;
- the “Cero Papel” initiative, in Colombia: for informed and responsible use of paper through the promotion of the use of digital instruments to file and disseminate information, through awareness-raising campaigns on the improvements, in terms of environmental impact, following the reduction in paper use.
PC Power Management
2016 saw the continuation of the project, which started in September 2015, to monitor the consumption of electricity by employees’ PCs in Italy outside of normal work hours3, thanks to the presence on IT work stations (desktops, laptops, monitors) of a Microsoft function which enables the identification of when a work station is on but not being used and to calculate the related environmental impact in terms of CO2 produced.
Following the analyses made, specific awareness-raising initiatives will be established aimed at mitigating electricity consumption.
1 The number of people taking part has been estimated as: (number of devices - 1). The CO2 emissions for travel also consider the movement from the city center to the airport by taxi (distances from Wikipedia). In 2014 only booked meetings were considered, while in 2015 and 2016 it was the number of meetings which took place.
2 It considers the data in the following areas: Italy, Iberia, Russia, Romania, Brazil, Chile, Peru, Colombia.
The tCO2 produced in 2016 is higher than in 2015 by around 0.5 t, although Enel employees printed around 12 million sheets fewer in 2016 compared to 2015, owing to the worsening emission coefficient (gCO2/kWh), for Spain and Italy, in 2016 compared to 2015 (data from Enerdata on May 23, 2016). If we calculated in 2016 the quantity of tCO2, applying the same coefficient values (gCO2/kWh) as in 2015 for the various countries, we would have obtained 20.41 tCO2 instead of 22.18 tCO2.
3 Monday-Friday (from 7 p.m. to 7 a.m.); Saturday and Sunday. The monitoring excluded the servers and personal computers which, by their nature, must always be operational (for example, the GESI application, Enel retail outlets, Borsa Energia, etc.). Specifically, the indicator represents the total CO2 associated with electricity consumption of desktops, laptops and monitors to which is then applied the average CO2 emission value per unit of electricity produced (gCO2/kWh) relating to the mix of sources in Italy.
|Investments in digitalization (assets, customers, people)||4.7 billion euro in the 2017-2019 period – digitalizing assets, operations and Group processes and enhancing connectivity|
|Cover of web applications exposed to Internet with advanced cyber security application solutions||100% of web applications protected through advanced cyber security solutions by 2019|
|Establishment of Enel CERT* and accreditation with national CERTs||Accreditation in 8** countries by 2018|
|Dissemination of the culture of IT security and change in people’s conduct in order to reduce risks||15 cyber security knowledge sharing events provided in the year|
|Activities to reduce CO2 emissions||-17.2 million pages printed in the 2015-2019 period Development of Telepresence and video communication systems Launch of actions to reduce hours of non-use of PCs, laptops, and monitors in Italy|
* Computer Emergency Readiness Team.
** Italy, Spain, Romania, Argentina, Brazil, Peru, Colombia, Chile.