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Managing emergencies

Enel has introduced a crisis management system, which establishes a common management approach to critical events in the various countries where the Company operates through the adoption of standard methods. The system guarantees the appropriate involvement of the competent company departments both in the case of events limited to a national level and in the case of serious crises which involve the whole Group. According to this approach, it has been envisaged to adopt a global measurement system, with a 3-level scale, to assess the magnitude of the impact caused by the critical event. Crises with a high impact level are managed centrally, while those with a medium or low impact level are managed within the specific organization in the individual countries.

For crises with a high impact level, it is envisaged to set up a central crisis committee chaired by the Chief Executive Officer, which also involves the heads of Holding Functions. In these cases, an operative center is active in Enel Headquarters in Viale Regina Margherita, Rome, providing 24-hour support for communication and coordination of the flow of information. Periodic simulations are foreseen for the verification of the correct functioning of the system. In Enel there is a Security unit as part of the Human Resources and Organization Holding with the aim of defining strategies and guidelines on the issues of safety, guaranteeing reporting to top management and promoting the sharing of best practice. In addition, a travel security process has been established with the aim of protecting Enel staff travelling abroad by supplying information and notices on the destination countries, indicating the conditions which could represent risks for the health and safety of travelers (for example, political unrest, terrorist attacks, crime, healthcare emergencies, etc.), providing the guidelines and conduct to be followed and activating security measures needed in regard to the risk level identified for the destination country.

Reference SDGs: 
Main actionsTargets
Extra Checking on Site (ECoS) - planned120 in 2020

Global awareness-raising programs on prevention and health promotion

17 in the 2017-2020 period
Further reduction in LTIFR and LDR

Integration of safety into policies, processes and procedures


Dedicated initiatives to strengthen the awareness and commitment of employees and contractors to health and safety and promotion of the culture of safety

Continuous improvement of safety on-field controls and on site inspections, and investigation of all accidents and significant near misses, identifying preventive and corrective measures

Sustainability Plan 2017-2019